Alyssa's Header  
 
 


 

 


Frequently Asked Questions
 

How do I place my order with you?
What forms of payment do you accept?
What size dresses do you carry?
Is there any additional size charge?
How do I know what size to order? 
What are your shipping rates?   
What happens if when I get my dress it doesn’t fit? 
Return Policy? 
What happens when I place an order online?
 
How long will it take to get my order?        

 

How do I place my order with you?

A. You would register and follow the prompts online.

B.  By phone: Call us toll free at 1-888-250-3434 from 10:00 AM — 8:00 PM, CST. At other times, please leave a message with your name, phone number and time of day when you can be reached. If you can mention the style code and size you are interested in, this will help us to respond faster to your needs.

C. By fax: 918-250-2528.


                                                                                                                                      

back to questions

What forms of payment do you accept?

We accept the following major credit cards: Visa, MasterCard, American Express, Discover, and check.
                                                                                                        

back to questions

What size dresses do you carry?

We carry sizes ranging from 2-36 depending on the manufacturer. We highly advise checking the size chart and getting measurements taken before ordering your gown.
                                                                                                        

back to questions

Is there any additional size charge?

We do have a $22.00-$55.00 size charge for all dresses 18 and up depends on the manufactures.
                                                                                                        

back to questions

How do I know what size to order?             

To assist you in ordering the correct size, we have included a size chart with each style. While you are viewing an enlarged photo, click on "view size chart" and it will appear. If your measurements fall in-between two sizes, we suggest that you choose the larger size, and have your own seamstress alter it according to your specific body measurements. All floor length dresses are about 40-42 inches long from the waistline to the bottom of the dress.
                                                                                                        

back to questions

What are your shipping rates?    

Standard Shipping is FREE (6-9 days) anywhere in the continental United States and Canada. You may upgrade your shipping option to one the following: 1-2 day shipping adds $30.00; 3-4 day shipping adds $20.00. Please note that delivery time starts only when the dress is ready to ship (In Stock). You may check the status of your order at customer service For International Shipping, additional fees must be added and we will notify you of all the costs involved.
                                                                                                        

back to questions

What happens if when I get my dress it doesn’t fit?

Our return policy is All Sales Final. Due to the nature of our business we cannot accept exchanges or returns. It is very important that you get measurements taken and look at the appropriate manufacturers size chart before ordering your dress. Alterations are almost always necessary for a custom fit so please keep this in mind.
                                                                                                        

back to questions

Return Policy?

Due to the nature of our business all sales are final. The gowns you order are made for you. An order cannot be cancelled, returned, exchanged, or changed once it is processed.

We sell 1st quality merchandise only, meaning everything is brand new directly from the manufacturer. If you receive your gown with any manufacturers defect contact us immediately and we will replace the gown no questions asked. Alyssa’s Bridal can only replace defective merchandise with the same style, size and color item. No refunds will be given. We will take care of any shipping costs incurred for returned items.
                                                                                                        

back to questions

What happens when I place an order online?          

If you provided a valid e-mail address during the registration process, you will receive an e-mail message shortly after you make a purchase, confirming your online order, shipment method, and the total amount to be charged to your credit card.
                                                                                                        

back to questions

How long will it take to get my order?

All wedding gowns, bridesmaids’ dresses, flower girls, and mother of the bride/groom are special ordered and depending on stock availability can take between 2-14 weeks. Please note that we do not place orders on Rush Cuts. Rush cuts are available.

We carry thousands of items in stock, so we may ship your order within 24 hours.
                                                                                                        

back to questions

 

 

 
 
 
 
HOME ABOUT US CONTACT US FAQ REGISTER SITE MAP    
       
 
 

  © 2005 - 2017 Alyssa's for Glitter Designs, Inc. All Rights reserved.

6808 S. Memorial Dr., Suite 358, Tulsa, Ok 74133
Toll Free: 1-888-250-3434
(918) 250-1991
Email: customerservice@alyssas.com